Raise A Complaint With Our Team

We're sorry to hear that something has gone wrong. We as a company aim to provide a high level of service and satisfaction, however sometimes we do not always get this right. If you feel you would like to submit a complaint to us regarding our services, please read the following and you will be instructed on how to complete this.

If You Remain Unhappy

In the unlikely event we are unable to resolve this complaint with yourself, we will then refer this complaint to our Head of Department to investigate further. We will also provide information on how to refer your complaint to the Financial Ombudsman Service if you are then not satisfied with the outcome.

You can contact the Financial Ombudsman Service using the following information - you will need to make your complaint to us first before contacting the Financial Ombudsman:

Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR

Phone: 0300 123 9 123

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

The final decision from us will be sent to yourself within the time frame of 8 weeks, should you require assistance prior to receiving this, you can contact us if needed using the following details:

Phone: 0330 22 32 897

Post:

Dynamo Cover Ltd,
Cardiff House,
Cardiff Road,
Barry,
CF63 2AW

Email: support@dynamocover.com